Don't commute - communicate

A quick rant

I've just got back from delivering a two day residential course at Holiday Inn. They do a lot right especially with their Academy which works really well for us trainers... but yet again I find myself stomping around my room ranting and kicking the furniture, and bending the ear of anybody who is unfortunate enough to come within earshot of me in the bar. Why? The extortionate rate of broadband connection in my hotel room! Let me hasten to add this is not just Holiday Inn; hotel chains from Best Western to Marriott all hit you with around £15.00 for 24 hrs. When hotels have rack rates of from £100 - £200 per night... surely they could throw in free Wifi ? What can it cost to put wireless broadband into a hotel? When I can leave the hotel, cross the road for a coffee and get free broadband? Okay it's not just the money... but don't the hotels realise how this is damaging my brand experience? They invest millions in customer service to enhance that experience - then ruin it b...

Early Developments

This is the beginning of the One Development blog providing thoughts, ideas, scraps of information and support for training, courses and more.

Skills v Qualfications

There has been a great deal said by employers and HR professionals about the relative importance of skills and qualifications. Of course qualifications play a vital role in confirming that certain standards have been achieved and can be quantified. However, one of the key shortcoming many employers flag up is the lack of the softer skills... the general management and interpersonal skills. Interestingly, it appears the higher the qualifications... in many cases the lower the other skills. Rarely are this skills 'taught'. In fact it may be true that such skills are more amenable to training and coaching than teaching. I have worked with some very highly qualified people such as lawyers and doctors. They are often are first to recognise the need for the development of those soft skills. Other professionals however, engineers, architects etc. though equally qualified, seem slower to embrace training in more general skills. There seems still to be an assumption that skills like rel...

One Development

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