I've just got back from delivering a two day residential course at Holiday Inn. They do a lot right especially with their Academy which works really well for us trainers... but yet again I find myself stomping around my room ranting and kicking the furniture, and bending the ear of anybody who is unfortunate enough to come within earshot of me in the bar. Why? The extortionate rate of broadband connection in my hotel room! Let me hasten to add this is not just Holiday Inn; hotel chains from Best Western to Marriott all hit you with around £15.00 for 24 hrs. When hotels have rack rates of from £100 - £200 per night... surely they could throw in free Wifi? What can it cost to put wireless broadband into a hotel? When I can leave the hotel, cross the road for a coffee and get free broadband?
Okay it's not just the money... but don't the hotels realise how this is damaging my brand experience? They invest millions in customer service to enhance that experience - then ruin it by their apparent greed on a small matter of internet connection, which is a must have for most business travellers.
Okay... rant over.
Okay it's not just the money... but don't the hotels realise how this is damaging my brand experience? They invest millions in customer service to enhance that experience - then ruin it by their apparent greed on a small matter of internet connection, which is a must have for most business travellers.
Okay... rant over.
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