Back in February I wrote on digital media training and in particular writing for the web. This has become quite an issue recently with clients increasingly opting for websites with content management systems ( CMS ). Web copy not only dictates how well you communicate your offer, but how well your site performs in organic listings on search engines. So extracted from my writing for the web training package, here are 10 key points to bear in mind. Remember how you read websites - look and learn from sites you think do it well. Don't expect your visitor to read what you won't read yourself. Customers only listen to one radio station WIIFM - 'what's in it for me'. Talk about benefits to them... don't talk about yourself. Vary descriptions: people use different terms to describe most things, so consider the terms they may search your site on. For example, I was working for a vehicle hire company, but visitors might search on truck rental, truck hire, contract hire,